Reference

Open mposport Legal Terms for Indonesia

We set out the legal side in plain English so you can check how access, data, cookies, and account requests are handled before you open your account.

INDONESIALOCAL LAWDATACOOKIESACCOUNT

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Browse rules for access and data

mposport Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This policy covers the legal parts that matter most to you: whether access is allowed in your region, what account details we hold, how we handle cookies, and how we respond to correction or closure requests. We keep the wording plain because you should be able

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to check the rule before you continue. If a local rule blocks access, we do not provide it in that location; where access is allowed, we ask for the account details needed to verify the request and keep the record clean. When a request is tied
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to DANA, OVO, GoPay, or QRIS, we match it against the same account trail so the reply stays linked to your case and not to a random message. We do not use that record for anything outside support, security, and lawful retention, and we only keep
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it for the period needed to finish the case.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT DESK

Open contact paths for legal requests

If you need a correction, a copy of stored details, or a question answered about access, our team is reachable through live chat, WhatsApp, and email. We handle these requests from 09:00 to 23:00 WIB, and we keep the thread tied to your registered phone number or email so identity checks stay simple. If you are in Makassar, you use the same contact paths and the same account steps.

Team online

Live chat

Use live chat for the fastest legal request flow when you already know your registered phone number. We can verify the account, confirm what we may share, and keep the whole exchange in one thread.

Send WhatsApp messages for correction requests or access questions during 09:00-23:00 WIB. We match the number to your profile first, then continue only after the account check is complete.

Email

Use email when you want a written trail for a data question or closure request. Include the phone number on file, the subject you want changed, and the exact detail you want us to check.

DATA SHIELD

Switch on record handling safeguards

We keep the legal process narrow: profile fields, session records, device signals, and request history are used to verify access, answer your request, and stop misuse.

Data handling

We keep only the account fields and request history we need to run checks, answer legal questions, and verify access. If local law requires longer retention, we follow that rule and explain the reason in your thread.

Cookie use

Cookies store session state, language choice, and page timing so the legal page loads cleanly when you return. On Android Chrome, open the three-dot menu > Settings > Site settings > Cookies to clear them.

Account security

Before we share any account-specific detail, we check the login session and the contact details already attached to the profile. If the sign-in looks unusual, we ask you to confirm the same phone number or email.

Record retention

We keep message logs, request history, and related account events only for the period needed to handle the case, meet internal audit needs, and follow local law. After that period, we remove or anonymize them where feasible.

Change requests

If you want a correction, a copy of stored details, or a closure request, send it through live chat or email with the account name, phone number, and the exact change you want us to check.

Case contact

For any legal question, contact the team through live chat, WhatsApp, or email and include your registered phone number. We use that link to find the right record and keep the reply attached to your case.

Open the questions people ask most

These answers cover the legal points that matter when you check access, data use, cookies, or a correction request. If your case depends on local law, we follow the rule that applies in your location and keep the reply tied to your registered account so the right record is used. When a detail needs checking, we ask for the phone number or email already on file before we share anything.

Access depends on local law. If the rule where you are does not allow the service, we do not provide it there. If it is allowed, we apply the account checks written on this page.

We keep the profile fields, login history, and request trail needed to verify your account and answer legal questions. We do not hold more than we need for support, security, and lawful retention.

Yes. Send the correction through live chat or email with the phone number on file, the detail you want changed, and the exact wording you want us to check. We reply in the same thread.

Cookies only store session state, language choice, and page timing. They help the page remember where you left off, but they do not change access rules, retention periods, or any request you send to us.

We keep records only for the period needed to handle the case, prevent misuse, meet internal audit needs, and follow local law. After that period, we remove or anonymize them where feasible.

Use live chat, WhatsApp, or email and include your registered phone number so we can find the right profile. If your case needs more checks, we ask for the same details already on file.

Open mposport Legal Terms for Indonesia

Open contact paths for legal requests

Live chat

WhatsApp

Email

Switch on record handling safeguards

Data handling

Cookie use

Account security

Record retention

Change requests

Case contact

Open the questions people ask most

01 How do you decide whether I can access the site?

02 What account details do you keep?

03 Can I ask you to correct my details?

04 How do cookies affect my legal rights?

05 How long do you keep my records?

06 Who should I contact about a legal request?

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