Reference

Open mposport Privacy Policy for your account data

Open this Privacy Policy to see how we handle account details, device signals, and payment references from DANA, OVO, GoPay, and QRIS.

Account dataDevice signalsDANA, OVO, GoPay, QRISLocal law
Browse lobby Read FAQ
mposport Open mposport Privacy Policy for your account data
CONTACT PATHS

Open a privacy request with us

When you need a copy, correction, or deletion request, use the channel that matches your record. We keep one support queue for privacy work, and our team answers from 09:00-21:00 WIB through live chat, email, and WhatsApp. Before we change anything, we may ask for your registered email, phone number, or the last payment reference from DANA, OVO, GoPay, or QRIS so the request stays tied to your account.

Team online

Live Chat

Use live chat when you want a quick answer about what we keep, why we keep it, or how to correct your profile. We may ask for your registered email and a recent login check before we edit anything.

Email

Email works well when you need a written trail for a data request or a change to consent settings. Send the message from your registered address so we can link it to the right account without delay.

WhatsApp

WhatsApp helps when you want to confirm the next step after a verified request. We can point you to the same team and, if needed, confirm whether DANA, OVO, GoPay, or QRIS records are still stored.

STORAGE RULES

Explore how we handle your records

We keep privacy handling narrow: collect what the account needs, restrict access to staff who must process your request, and log changes so we can explain what happened later.

Data Use

We collect account details, device signals, and payment references only to run the account, confirm requests, and keep support history complete. The same rule applies on mobile and desktop, including Android Chrome, iPhone Safari, and desktop browsers.

Cookies

Cookies keep your session active, remember language choice, and reduce repeated checks when you move between pages. You can clear them in your browser settings, then sign in again with your registered email.

Account Security

We protect access with email checks, phone confirmation, and session prompts when the login pattern looks unusual. If you ask for a change, we first verify the account before touching your personal data.

Retention

We keep records only as long as we need them for support, dispute handling, fraud checks, or legal duties. After that period, the record is assessed for removal or limited storage under the rule that applies.

Contact

For changes, write to live chat, email, or WhatsApp and ask for a privacy request. Once we confirm your identity, we can explain what we hold and what can be corrected or erased.

Payment Records

If you use DANA, OVO, GoPay, or QRIS, we keep payment references separate from messages and limit who can open them. That helps us handle your record without exposing more than needed.

Open privacy questions we hear often

If you want to know what we store, how we use cookies, or how to ask for a change, start here. Each answer stays tied to the account record, the device you use, and the payment references from DANA, OVO, GoPay, or QRIS. When access or eligibility is discussed, it depends on local law and is available only where local law permits.

We collect the details needed to create and protect your account, such as name, contact data, login time, device signals, and payment references. We do not ask for extra fields unless they are needed for a request you made.

Device data helps us spot unusual sign-ins, keep sessions stable, and understand which browser or app path you used. It also helps when you ask us to confirm a login from Android, iPhone, or desktop.

Yes. Send a request through live chat, email, or WhatsApp from your registered contact, and we will verify the account before sharing what we hold. If local law limits a part of the file, we will say so.

Cookies keep your session active, remember language choice, and reduce repeated checks when you move between pages. You can clear them in your browser and sign in again when you want a fresh session.

Yes, once we confirm your identity. We can correct wrong details or remove records we no longer need, then tell you if any part must stay because a rule or dispute record still applies.

Payment references from DANA, OVO, GoPay, and QRIS stay only as long as needed for account support, reconciliation, and legal duties. After that, we limit access or remove them according to the rule that applies.

Contact our support team first through live chat, email, or WhatsApp. We keep privacy requests in one queue, so the same team can explain the next step and confirm what we need from you.

Related Pages

mposport Indonesia FAQ mposport Login Register About Us